Merimen e-Claims

Dear Sir/ Madam,

Please be informed that Fermion Merimen will be implementing e-Invoice from 1st July 2025.

From 1 July 2025 onwards, all invoices will be issued electronically and delivered via email that aims to streamline our billing process and ensure secure and timely delivery of invoices.

Should you have any question or need to update your billing information, please contact our Customer Service and Support team at support@merimen.com or call us at 03-3385 3833.

We thank you for your understanding and support on this matter.

Yours sincerely,
Merimen Online Sdn Bhd

PARS officially closed on 31 July 2025

Following the announcement on 1 August 2024, PIAM Authorised Repairers Scheme (PARS) officially concluded operations on 31 July 2025, after serving the general insurance industry for 42 years.

We are honoured to have administered PARS in support of the motor insurance industry, and we thank our stakeholders including regulatory authorities, workshops, insurers and customers for their collaboration and support in the scheme over the years.

For any enquiries or assistance related to PARS workshop, please contact:

Email: pars.cs@piam.org.my

Phone: 03-22747399

We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.

As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.

Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.

For Repairers:
1.   Log in to the Merimen system.
2.   Click on “Help” and select “Help Contents”.
3.   From the listing, locate “User Guide for Repairers”.
4.   Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

For Insurers:
1.   Log in to the Merimen system.
2.   Click on “Help” and select “Help Contents”.
3.   From the listing, locate “User Guide for Insurers”.
4.   Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.

We thank you for your continued cooperation and look forward to your participation in this industry initiative.

Thank you.
Yours sincerely,
Merimen Online Sdn Bhd

1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.

2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.

3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my

*Please note that there is no charge to register and participate to the COC.

Thank you.

Yours sincerely,
Merimen Online Sdn Bhd

Please (click here) to view the list of Chery Authozied Body & Paint dealers and Windscreen Dealers.

MRC TRAINING PROGRAMMES FOR AUGUST, SEPTEMBER & OCTOBER 2025

Motordata Research Consortium (MRC) Malaysia will be organizing training programmes.

HRDCorp Claimable Course!

IMI International L1 & L2 Award In Electric/Hybrid Vehicle Awareness Vehicle & Hazard Management For Emergency And Recovery Personnel	9.00am-5.00pm	26^th – 27^th August 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
IMI International L3 Award In Electric/Hybrid Vehicle System Repair And Replacement	9.00am-5.00pm	28^th – 29^th August 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
Estimating & Repair Methodology	9.00am-5.00pm	9^th – 10^h September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
Estimating & Repair Methodology	9.00am-5.00pm	23^rd -24^th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
IMI International L1 & L2 Award In Electric/Hybrid Vehicle Awareness Vehicle & Hazard Management For Emergency And Recovery Personnel	9.00am-5.00pm	29^rd -30^th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
IMI International L1 & L2 Award In Electric/Hybrid Vehicle Awareness Vehicle & Hazard Management For Emergency And Recovery Personnel	9.00am-5.00pm	7^th -8^th October 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor
IMI International L3 Award In Electric/Hybrid Vehicle System Repair And Replacement	9.00am-5.00pm	9^th -10^th October 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a, Temasya Glenmarie, 40150 – Shah Alam, Selangor

For more 2025 training date you may click https://mrc.com.my/pages/training/t-schedule-list.html for the programme schedules or you may contact MRC Malaysia.

To enroll for the courses above, please contact the below:

012-2125660 (NG) / 011-39370547 (DILA)

Please (click here) to view the list of Honda Body & Paint Dealerships.

Re: Update on Recommended Retail Labour Rate for Body & Paint (Dealers using Water-borne Paint)

Dear Insurers,

We are pleased to inform you that the Recommended Retail Labour Rate (RRP) for Body & Paint repairs has been revised to RM200 per hour (excluding SST), effective 1st August 2025, for all Volkswagen models.

This new rate is applicable to dealers utilising water-borne paint, as part of our ongoing commitment to environmental sustainability and repair quality. The list of participating dealers are as follows:

No.	Dealer
1.	Lee Motors Autohaus Alor Setar
2.	PHS Autohaus Puchong
3.	Hicom Auto Seremban
4.	N3 Auto Melaka

The adjustment is necessary due to the ongoing increase in the cost of living, the implementation of the minimum wage policy, and rising material and equipment maintenance costs. These factors have significantly impacted the operational costs of maintaining high repair standards.

We kindly request your continued support by approving claims in accordance with the new RRP.

Thank you for your continuous support and cooperation.

Yours faithfully,

For and on behalf of Volkswagen Passenger Cars Malaysia Sdn Bhd

Re: Update on Recommended Retail Labour Rate for Body & Paint (Dealers using Water-borne Paint)

Dear Insurers,

We are pleased to inform you that the Recommended Retail Labour Rate (RRP) for Body & Paint repairs has been revised to RM250 per hour (excluding SST), effective 1st August 2025, for all Audi models.

This new rate is applicable to dealers utilising water-borne paint, as part of our ongoing commitment to environmental sustainability and repair quality. The list of participating dealers are as follows:

PHS Autohaus Puchong
N3 Auto Melaka

The adjustment is necessary due to the ongoing increase in the cost of living, the implementation of the minimum wage policy, and rising material and equipment maintenance costs. These factors have significantly impacted the operational costs of maintaining high repair standards.

We kindly request your continued support by approving claims in accordance with the new RRP.

Thank you for your continuous support and cooperation.

Yours faithfully,

For and on behalf of PHS Automotive Malaysia Sdn Bhd

NEW HONDA BODY & PAINT DEALERSHIP G-MART AUTOWORLD SDN BHD

PARTS DISCOUNT AND LABOUR RATE STANDARDS

Congratulations on the recent certification of G-Mart Autoworld Sdn Bhd – Mini BP. (199201022632 / 0254136-K) as an Authorized Honda Body and Paint Dealership, which commences effective 25^th July 2025.

Kindly refer to the table below for the details of the outlet:

Company Name	G-Mart Autoworld Sdn Bhd – Mini BP. (199201022632 / 0254136-K)
Address	No. 11, Jalan TIB 3, Taman Industri Bolton, 68100 Batu Caves, Selangor.
Phone Number	03 – 6177 3231 / 012 – 627 5607
Email Address	gmartbodypaint@gmail.com

In line with the above, we are pleased to inform you of HMSB’s standard parts discount and labour rate, which is applicable to all Honda Authorized Body & Paint (BP) Dealers.

Item	Description
Parts Discount to insurance companies	5% discount on all Items
Labour Rate	RM120.00 per hour

The above standardization is part of HMSB’s support to all BP dealers’ operations to ensure that you will continue to endeavor to achieve the highest level of customer satisfaction.

Should you require further clarification, please do not hesitate to contact Area Manager, Mr. Amril Affendi via general line:

+60 3-7947 3000 or email: bp_support@honda.net.my . Thank you for your kind attention.

Dear Valued Service Provider,

Berjaya Sompo Insurance Berhad is currently seeking capable and certified motorcar repairers to join our panel in the Northern Peninsular Malaysia region. This initiative aims to strengthen and enhance our vehicle repair services, particularly in areas such as Gerik, Pengkalan Hulu, and Baling. Proximity to these districts will be considered an added advantage.

We invite you to express your interest in collaborating with us. Kindly submit the following documents for consideration:

Company profile
Business registration and relevant licenses
Repair Capabilities (including any specialties, equipment, etc.)

Kindly send your submissions to lylee@bsompo.com.my or zklu@bsompo.com.my.

We look forward to the opportunity to work together and build a strong, reliable partnership.

Thank you.