As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.

Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.

For Repairers:
1.    Log in to the Merimen system.
2.    Click on “Help” and select “Help Contents”.
3.    From the listing, locate “User Guide for Repairers”.
4.    Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

For Insurers:
1.    Log in to the Merimen system.
2.    Click on “Help” and select “Help Contents”.
3.    From the listing, locate “User Guide for Insurers”.
4.    Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.

If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.

We thank you for your continued cooperation and look forward to your participation in this industry initiative.

Thank you.
Yours sincerely,
Merimen Online Sdn Bhd

1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.

 

2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC. 

 

3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my

 

*Please note that there is no charge to register and participate to the COC. 

 

Thank you.

Yours sincerely,
Merimen Online Sdn Bhd

 

 

 

 

Estimating & Repair Methodology	9.00am-5.00pm	30th June – 2nd July 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
Automotive Body & Paint Operation and Management	9.00am-5.00pm	16th – 17th July 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
Estimating & Repair Methodology	9.00am-5.00pm	22nd – 24th July 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
IMI International L1 & L2 Award In Electric/Hybrid Vehicle Awareness Vehicle & Hazard Management For Emergency And Recovery Personnel	9.00am-5.00pm	5th – 6th August 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
IMI International L3 Award In Electric/Hybrid Vehicle System Repair And Replacement	9.00am-5.00pm	7th – 8th August 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
Estimating & Repair Methodology	9.00am-5.00pm	12th – 14th August 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam,Selango
IMI International L1 & L2 Award In Electric/Hybrid Vehicle Awareness Vehicle & Hazard Management For Emergency And Recovery Personnel	9.00am-5.00pm	8th – 9th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
IMI International L3 Award In Electric/Hybrid Vehicle System Repair And Replacement	9.00am-5.00pm	10th – 11th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor
Advanced Driver Assistance System (ADAS) Programme	9.00am-5.00pm	17th – 18th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam,Selango
Estimating & Repair Methodology	9.00am-5.00pm	23rd -25th September 2025	MRC Malaysia No. 7, Jalan Pelukis U1/46a,  Temasya Glenmarie,  40150 – Shah Alam, Selangor

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We, Tan Chong Ekspres Auto Servis Sdn Bhd are pleased to announce that with effective from 9th April 2025, M/s. NM Supreme Sdn. Bhd. has been officially appointed as Authorized Nissan Body and Paint Dealer.

 

Details of the Body & Paint Dealership:

Company Name        : NM Supreme Sdn. Bhd. (Company Reg. No: 028669-M)

Address                     : No. 106, Jalan Meriam, 84000 Muar, Johor

BP Manager               : Muhammad Asfarizam Bin Ramlan

Phone Number           : 06-954 1414

E-mail                       : nmsmmr@supremegroup.com.my

 

We look forward to serving you at the new location.

From   : HMSB – Dealer Operations Division

 

 

RE       : Revision of Body & Paint Insurance Labour Rate

 

Dear Sir/Madam,

Referring to the subject matter above, Honda Malaysia Sdn. Bhd are pleased to announce the new standard  Insurance labour rate per hour, which is applicable to all Honda Authorized Body & Paint (BP) Dealers as per the following charges:

 

 

 

The new labor rate is part of HMSB’s support to all Honda Authorized Body & Paint (BP) Dealers operations to achieve the highest level of repair quality and customer satisfaction.

 

Kindly take note, the above changes will be effective from 14/05/2025 (Merimen Notification Date) and we seek all insurance company and software houses to update this information accordingly in related systems.

 

Should you require further clarification, please do not hesitate to contact Body & Paint Management Team Mr. Aashpal Singh via Mobile Number: 019-6229785 or E-Mail: bp_support@honda.net.my

 

We thank you for your cooperation rendered to Honda Malaysia Sdn. Bhd.

 

 

Item	Description
Parts Discount to insurance companies	5% discount on all Items
Labour Rate	RM120.00 per hour

 

 

 

 

 

 

Dear Valued Windscreen Repairer,

 

We are pleased to announce the launch of Generali Insurance Malaysia’s new Panel Windscreen Repairer application program. We invite you to participate and apply for a chance to be our business partners !

1. Who Should Apply

2. Key Selection Criteria

• Years of experience in windscreen repair & replacement
• Warranty terms provided
• Insurance coverage
• Auxiliary services
• Complaint handling process
• Market reputation & accreditation
• Agreement to our established commercial structure