|
|
|
|
|
|
Malaysia Edition © 2000-2026 Merimen
Tel: +603-3385 3833
|
MRC Paintwork Material New Layout Dear Merimen User,
Please be informed that effective today, Thursday, 23 July 2026, the ‘Paintwork Material Cost’ section has been updated by MRC with a new layout that is only applicable to:
● Claims with MRC models.
● Labour items added.
A system email has been sent out today with a copy of the user guide. You may also access the user guide in the system under ‘Help’ folder.
For any inquiry on this latest change, you can contact Merimen Customer Support team at: support@merimen.com or call at: 03-3385 3833 during business hours (Monday to Friday at 9.00am-6.00pm).
Or, you can contact MRC directly at: ardd@mrc.com.my or call +60 3 5568 1861–Mr. Jamiun / +60 3 5568 1877–Mr. Yamani, during business hours (Monday to Friday at 8:30 AM – 5:30 PM).
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Dear Sir/ Madam,
Please be informed that Fermion Merimen will be implementing e-Invoice from 1st July 2025.
From 1 July 2025 onwards, all invoices will be issued electronically and delivered via email that aims to streamline our billing process and ensure secure and timely delivery of invoices.
Should you have any question or need to update your billing information, please contact our Customer Service and Support team at support@merimen.com or call us at 03-3385 3833.
We thank you for your understanding and support on this matter.
Yours sincerely,
Merimen Online Sdn Bhd
We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.
As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.
Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.
For Repairers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Repairers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
For Insurers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Insurers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.
We thank you for your continued cooperation and look forward to your participation in this industry initiative.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.
3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my
*Please note that there is no charge to register and participate to the COC.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Our Ref: SDAC BP04-09-2026
Date : 2rd September 2026
To : All Insurance Companies & Adjusters
Subject : Update on Authorized Ford - Sime Darby Auto Connexion (SDAC) Body & Paint Workshops
We are pleased to provide you with the updated list of current Active SDAC Ford authorized body & Paint workshop for you reference and records.
|
No.
|
Region
|
Active Dealer/Workshop Name
|
|
1
|
Central
|
Sime Darby Body & Paint Center, Glenmarie
|
|
2
|
Northern
|
Sime Darby Auto Connexion, Butterworth
|
|
3
|
SNS Kembara Utama Sdn Bhd, Ipoh
|
|
4
|
Southern
|
Ang Trading & Motor Credit Sdn Bhd, Muar
|
|
5
|
Auto Lumina Sdn Bhd, Johor Bahru
|
|
6
|
Sing Kwung Motors Sdn Bhd, Melaka
|
|
7
|
Affinity Motors Sdn. Bhd, Segamat
|
|
8
|
Trio Mantap Sdn Bhd, Seremban
|
|
9
|
Supreme Priority Sdn Bhd, Kluang
|
|
10
|
East Coast
|
Tugu Etika Sdn Bhd, Kota Bharu
|
|
11
|
Millennium Automart Sdn Bhd, Kuantan
|
|
12
|
Sarawak
|
Sime Darby Auto Connexion, Kuching
|
|
13
|
Sibu Ngu Brothers Motor Service Sdn Bhd, Sibu
|
|
14
|
ALV Auto world Sdn Bhd, Miri
|
|
15
|
Sabah
|
Boston Auto Sdn Bhd, Kota Kinabalu
|
|
16
|
Boston Auto Sdn Bhd, Sandakan
|
|
17
|
TB Automotive Sdn Bhd, Tawau
|
Discontinuation as Ford Authorized Outlet;
|
No.
|
Region
|
Dealer/Workshop Name
|
Effective Date
|
|
1
|
Northern
|
Auto Gallery Cartrade Sdn Bhd, A. Setar
|
1/9/2026
|
Important Notice
- Only active workshops listed above are recognized as authorized SDAC Body & Paint outlets
- Dealers not included in this active list are not eligible for the specified labor rates
- This list supersedes all previous communications regarding authorized workshops
- Updates and changes will be communicated directly to you as they occur
Please do update the relevant departments and cascade the information to your processor, approvers and officers.
Thank you
Effective immediately, all repairers handling OD, ODKFK, ODTAC and ODTFR claims for Takaful Ikhlas General Berhad are required to subscribe to and use the Repair Card (Workshop Management) feature in the Merimen Online System.
Starting 28 August 2026, repairers must create and maintain a Repair Card for all active cases. The following system controls will apply to all repairer types:
- Estimate submission will be blocked if a Repair Card has not been created.
- Final Bill and Discharge Voucher (DV) submission will be blocked if:
- A Repair Card has not been created;
- The Repair Completion Date has not been updated; or
- The Check-out Date has not been updated.
These requirements are implemented to enhance repair progress tracking and ensure timely status updates for customers.
Please take the necessary action to avoid any disruption to claims processing.
Motor Claims
Takaful Ikhlas General Berhad
Dear Sir / Madam,
UMW Toyota Motor Sdn Bhd is pleased to announce that PCM Puchong Jaya is now Toyota Authorised Body & Paint network, replacing Unihub Auto effective 1st Aug 2026.
PCM has acquired Unihub Auto dealership (4S) and changed the company name to PCM Puchong Jaya.
Thank you.
From : Service and Parts Department, Hyundai Motor Malaysia Sdn. Bhd. (HMY)
To : All Insurance Companies and Adjusters
Date : 7th Auguest 2026
Subject : Announcement of Hyundai Authorized Body & Paint Dealer
Dear Sir/Madam,
Referring to the subject matter above, Hyundai Motor Malaysia Sdn. Bhd. are pleased to announce the Hyundai Authorized Body & Paint (B&P) Dealers as per below:
|
No.
|
Region
|
State
|
Area
|
Dealer Name
|
Address & Contact Details
|
|
1
|
Northern
|
Pulau Pinang
|
Bukit Mertajam
|
Goh Brothers Motor Sdn. Bhd
|
1874, Lorong IKS Bukit Tengah,
Taman IKS Bukit Tengah,
10050 Bukit Mertajam, Pulau Pinang
Name : Mr. Heng Weng Chong
Email : wengchong.heng@gohbrothers.com
Phone Number : 012-4842331
|
The official commencement of the above authorized B&P dealer was effective from 6 th August 2026.
In line with that, we are pleased to inform you that HMY’s standard insurance labour rate and parts discount is applicable to all Hyundai Authorized Body & Paint (BP) Dealers.
Thank you.
Please ( click here ) to view the UPDATED network list for all Mazda Authorized Body and Paint Branches and Dealers. NEW BODY AND PAINT DEALERSHIP BOON SIEW (BORNEO) BP SDN BHD
PARTS DISCOUNT AND LABOUR RATE STANDARDS
Congratulations on the recent certification of Boon Siew (Borneo) Sdn Bhd – BP (0106701-K (old)/196001000196 (new)) as an Authorized Body and Paint Dealership, which will be commencing on 23rd July 2026.
Kindly refer to the table below for the details of the outlet
|
Company Name
|
Boon Siew (Borneo) Sdn Bhd - BP
|
|
Address
|
62A, Mile 5 ½, Jalan Tuaran, Inanam
88450, Kota Kinabalu
|
|
Phone Number
|
+608-8421770
|
|
BP Manager Name
|
Mr. Stanley Sargius
|
|
BP Manager Phone Number
|
012-3686925
|
|
Email Address
|
bnp.bsb@kahmotor.my/ stanley.sargius@kahmotor.my
|
Further details regarding the revocation of Boon Siew (Borneo) Sdn Bhd Temporary BP Facility will be shared in due time.
In line with the above, we are pleased to inform you of HMSB’s standard parts discount and labour rate, which is applicable to all Honda Authorized Body & Paint (BP) Dealers.
|
Item
|
Description
|
|
Parts Discount to insurance companies
|
5% discount on all Items
|
|
Labour Rate
|
RM120.00 per hour
|
The above standardization is part of HMSB’s support to all BP dealers’ operations to ensure that you will continue to endeavor to achieve the highest level of customer satisfaction.
Should you require further clarification, please do not hesitate to contact Area Manager, Ms. Nur Adlina Anuar Amin via general line:
+60 3-7947 3000 or email: bp_support@honda.net.my . Thank you for your kind attention
Announcement: Call for Applications – Generali Panel Car Body Workshop Programme
We are pleased to announce the opportunity for qualified and interested workshop operators to apply for Generali’s Panel Car Body Workshop.
This initiative goes in line with our commitment to establish a network of capable, reputable, and customer-focused workshops that meet our operational and service standards.
Eligibility Criteria
Applicants must meet the following minimum requirements:
- Must be a legally established company (Sdn Bhd/Berhad) incorporated under the Company Act 2016 with minimum paid up capital of RM50,000 and minimum shareholders fund of RM100,000
- Registered with the Road Transport Department (JPJ) under Bengkel Pembaikan Kenderaan Kemalangan
- Subscribe to Merimen
- Possess qualified and experienced workforce
- Well-maintained tools, equipment, and workshop premises
- Adequate insurance coverage in fire, burglary and public liability
- Established customer complaint handling and resolution process
- Demonstrated good market reputation
- Relevant industry accreditations and certifications (where applicable)
- Willingness to adhere to our established commercial terms and operating framework
- Adherence to our required warranty standards and practices
- Availability of auxiliary support services
Application Process
Interested workshops are required to write to MYGI_SMVM@generali.com.my to register your interest. Upon completion of registration of interest, we will reach out to you accordingly.
Remark : No registration is required if you are currently a Generali Panel Car Body Workshop or if you have previously registered your interest with MYGI_SMVM@generali.com.my.
Thanks & regards
Vendor Management, Insurance Delivery
|
|
|
