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Malaysia Edition © 2000-2026 Merimen
Tel: +603-3385 3833
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MRC Paintwork Material New Layout Dear Merimen User,
Please be informed that effective today, Thursday, 23 July 2026, the ‘Paintwork Material Cost’ section has been updated by MRC with a new layout that is only applicable to:
● Claims with MRC models.
● Labour items added.
A system email has been sent out today with a copy of the user guide. You may also access the user guide in the system under ‘Help’ folder.
For any inquiry on this latest change, you can contact Merimen Customer Support team at: support@merimen.com or call at: 03-3385 3833 during business hours (Monday to Friday at 9.00am-6.00pm).
Or, you can contact MRC directly at: ardd@mrc.com.my or call them at: 03-5568 1878/ 03-5568 1872 during business hours (Monday to Friday at 8:30 AM – 5:30 PM).
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Notice to All Windscreen Repairers (Non- Franchise)
Subject: Mandatory Hotline Contact for Windscreen Claims – Effective 15 th July 2026
Effective 15 th July 2026, all windscreen claims with a sum insured of RM3,000.00 and above are required to contact the designated hotline number 017-5180779 for the Life Stream inspection by our appointed adjusters before any repair or replacement of the windscreen is carried out. Thereafter, submission of the claim is to be done with the required documents and the repair estimate via Merimen for onward process.
Our adjuster’s operation hours are 7 days a week from 9.00am to 6.00pm (Video Live Stream Appointments) & Extended until 9.00pm daily - By Appointments Only.
All cases below the sum insured of RM3,000.00 will proceed with the normal method of submission via Merimen.
This requirement is part of Pacific Insurance Berhad’s claims verification process and must be strictly adhered to by all windscreen repairers nationwide.
We appreciate your cooperation and compliance with this directive.
Dear Sir/ Madam,
Please be informed that Fermion Merimen will be implementing e-Invoice from 1st July 2025.
From 1 July 2025 onwards, all invoices will be issued electronically and delivered via email that aims to streamline our billing process and ensure secure and timely delivery of invoices.
Should you have any question or need to update your billing information, please contact our Customer Service and Support team at support@merimen.com or call us at 03-3385 3833.
We thank you for your understanding and support on this matter.
Yours sincerely,
Merimen Online Sdn Bhd
We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.
As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.
Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.
For Repairers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Repairers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
For Insurers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Insurers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.
We thank you for your continued cooperation and look forward to your participation in this industry initiative.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.
3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my
*Please note that there is no charge to register and participate to the COC.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
NEW BODY AND PAINT DEALERSHIP BOON SIEW (BORNEO) BP SDN BHD
PARTS DISCOUNT AND LABOUR RATE STANDARDS
Congratulations on the recent certification of Boon Siew (Borneo) Sdn Bhd – BP (0106701-K (old)/196001000196 (new)) as an Authorized Body and Paint Dealership, which will be commencing on 23rd July 2026.
Kindly refer to the table below for the details of the outlet
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Company Name
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Boon Siew (Borneo) Sdn Bhd - BP
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Address
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62A, Mile 5 ½, Jalan Tuaran, Inanam
88450, Kota Kinabalu
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Phone Number
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+608-8421770
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BP Manager Name
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Mr. Stanley Sargius
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BP Manager Phone Number
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012-3686925
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Email Address
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bnp.bsb@kahmotor.my/ stanley.sargius@kahmotor.my
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Further details regarding the revocation of Boon Siew (Borneo) Sdn Bhd Temporary BP Facility will be shared in due time.
In line with the above, we are pleased to inform you of HMSB’s standard parts discount and labour rate, which is applicable to all Honda Authorized Body & Paint (BP) Dealers.
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Item
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Description
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Parts Discount to insurance companies
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5% discount on all Items
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Labour Rate
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RM120.00 per hour
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The above standardization is part of HMSB’s support to all BP dealers’ operations to ensure that you will continue to endeavor to achieve the highest level of customer satisfaction.
Should you require further clarification, please do not hesitate to contact Area Manager, Ms. Nur Adlina Anuar Amin via general line:
+60 3-7947 3000 or email: bp_support@honda.net.my . Thank you for your kind attention
Announcement: Call for Applications – Generali Panel Car Body Workshop Programme
We are pleased to announce the opportunity for qualified and interested workshop operators to apply for Generali’s Panel Car Body Workshop.
This initiative goes in line with our commitment to establish a network of capable, reputable, and customer-focused workshops that meet our operational and service standards.
Eligibility Criteria
Applicants must meet the following minimum requirements:
- Must be a legally established company (Sdn Bhd/Berhad) incorporated under the Company Act 1965 with minimum paid up capital of RM50,000 and minimum shareholders fund of RM100,000
- Registered with the Road Transport Department (JPJ) under Bengkel Pembaikan Kenderaan Kemalangan
- Subscribe to Merimen
- Possess qualified and experienced workforce
- Well-maintained tools, equipment, and workshop premises
- Adequate insurance coverage in fire, burglary and public liability
- Established customer complaint handling and resolution process
- Demonstrated good market reputation
- Relevant industry accreditations and certifications (where applicable)
- Willingness to adhere to our established commercial terms and operating framework
- Adherence to our required warranty standards and practices
- Availability of auxiliary support services
Application Process
Interested workshops are required to write to MYGI_SMVM@generali.com.my to register your interest. Upon completion of registration of interest, we will reach out to you accordingly.
From : Service and Parts Department, Hyundai Motor Malaysia Sdn. Bhd. (HMY)
To : All Insurance Companies and Adjusters
Date : 29th June 2026
Subject : Announcement of Hyundai Authorized Body & Paint Dealer
Dear Sir/Madam,
Referring to the subject matter above, Hyundai Motor Malaysia Sdn. Bhd. are pleased to announce the Hyundai Authorized Body & Paint (B&P) Dealers as per below:
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No.
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Region
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State
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Area
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Dealer Name
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Address & Contact Details
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1
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Central
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Selangor
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Puchong
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Palm Motor Sdn. Bhd.
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No. 16,
Jalan Merbah 4,
Bandar Puchong Jaya,
47170 Puchong,
Selangor.
Email : palm_sc@yahoo.com
Phone Number : 016-6981111
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The official commencement of the above authorized B&P dealer was effective from 23rd June 2026.
In line with that, we are pleased to inform you that HMY’s standard insurance labour rate and parts discount is applicable to all Hyundai Authorized Body & Paint (BP) Dealers.
Thank you.
MRC TRAINING PROGRAMMES FOR JULY, AUG & SEPT 2026
Motordata Research Consortium (MRC) Malaysia will be organizing training programmes.
HRDCorp Claimable Course!
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IMI INTERNATIONAL L1 & L2 AWARD IN ELECTRIC/HYBRID VEHICLE AWARENESS VEHICLE & HAZARD MANAGEMENT FOR EMERGENCY AND RECOVERY PERSONNEL
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9.00AM-5.00PM
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13 – 14 JULY 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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ADVANCED DRIVER ASSISTANCE SYSTEM (ADAS) PROGRAMME
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9.00AM-5.00PM
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21 -22 JULY 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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ESTIMATING AND REPAIR METHODOLOGY
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9.00AM-5.00PM
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28-30 JULY 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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IMI INTERNATIONAL L1 & L2 AWARD IN ADVANCED DRIVER ASSISTANCE SYSTEM (ADAS) AWARENESS & AWARD IN CALIBRATION
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9.00AM-5.00PM
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4-6 AUGUST 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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AUTOMOTIVE BODY & PAINT OPERATION MANAGEMENT
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9.00AM-5.00PM
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11-12 AUGUST 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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INSURANCE POLICY AND PART IDENTIFICATION
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9.00AM-5.00PM
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17 AUGUST 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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ESTIMATING AND REPAIR METHODOLOGY
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9.00AM-5.00PM
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18-20 AUGUST 2026
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MRC MALAYSIA
NO. 7, JALAN PELUKIS U1/46A,
TEMASYA GLENMARIE,
SHAH ALAM,
40150 – SHAH ALAM,
SELANGOR, MALAYSIA
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To: All Insurance Companies & Adjusters
Subject: BMW and MINI Authorized Body and Paint Centre
Date: 10 June 2026
We are pleased to inform you that SIME DARBY AUTO BAVARIA SDN.BHD (SIME MOTORS BODY AND PAINT CENTRE CHAN SOW LIN, SUNGAI BESI,) is an authorized Body and Paint Centre for BMW and MINI vehicles.
Our facility is equipped with the required tools, equipment, and trained personnel to carry out body and paint repairs in accordance with BMW and MINI repair standards and specifications, ensuring that all repairs are performed to the highest quality standards.
Should you require any further information or clarification, please do not hesitate to contact us.
Thank you.
Yours faithfully,
Sime Darby Auto Bavaria Sdn. Bhd.
From : Service and Parts Department, Hyundai Motor Malaysia Sdn. Bhd. (HMY)
To : All Insurance Companies and Adjusters
Date : 10th June 2026
Subject : Announcement of Hyundai Authorized Body & Paint Dealer
Dear Sir/Madam,
Referring to the subject matter above, Hyundai Motor Malaysia Sdn. Bhd. are pleased to announce the Hyundai Authorized Body & Paint (B&P) Dealers as per below:
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No.
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Region
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State
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Area
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Dealer Name
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Address & Contact Details
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1
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Central
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Selangor
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Petaling Jaya
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Sime Darby Auto Hyundai Sdn. Bhd. (Ara Damansara)
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Block 3, Sime Darby Motors City,
6, Jalan PJU 1A/7, Ara Damansara,
47301 Petaling Jaya, Selangor.
Email : razif.ws@hyundai.com.my
Phone Number : 019-3113858
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2
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Southern
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Johor
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Kluang
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A.L. Edaran (Kluang) Sdn. Bhd.
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No. 39 & 40, Jalan Kluang Perdana 1,
Taman Kluang Perdana,
86000 Kluang, Johor.
Email : aledaran@yahoo.com
Phone Number : 012-7711173
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3
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Johor
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Tebrau
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Sime Darby Auto Hyundai Sdn. Bhd. (Tebrau)
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No 1, Jalan Harmonium 24/4,
Taman Desa Tebrau,
81100 Johor Bahru, Johor.
Email : rizuan.ismail@hyundai.com.my
Phone Number : 010-7922195
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The official commencement of the above authorized B&P dealer was effective from 15th May 2026.
In line with that, we are pleased to inform you that HMY’s standard insurance labour rate and parts discount is applicable to all Hyundai Authorized Body & Paint (BP) Dealers.
Thank you.
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