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Malaysia Edition © 2000-2026 Merimen
Tel: +603-3385 3833
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MAINTENANCE NOTICE
Please be informed that Merimen e-Claims will be temporarily unavailable on
Tuesday 28th April 2026
from 10:30 PM until Wednesday 29th April 2026 04:30 AM
for application maintenance.
We apologize for any inconvenience caused.
Message from Fermion Merimen Dear Sir/ Madam,
Please be informed that Fermion Merimen will be implementing e-Invoice from 1st July 2025.
From 1 July 2025 onwards, all invoices will be issued electronically and delivered via email that aims to streamline our billing process and ensure secure and timely delivery of invoices.
Should you have any question or need to update your billing information, please contact our Customer Service and Support team at support@merimen.com or call us at 03-3385 3833.
We thank you for your understanding and support on this matter.
Yours sincerely,
Merimen Online Sdn Bhd
PARS officially closed on 31 July 2025
Following the announcement on 1 August 2024, PIAM Authorised Repairers Scheme (PARS) officially concluded operations on 31 July 2025, after serving the general insurance industry for 42 years.
We are honoured to have administered PARS in support of the motor insurance industry, and we thank our stakeholders including regulatory authorities, workshops, insurers and customers for their collaboration and support in the scheme over the years.
For any enquiries or assistance related to PARS workshop, please contact:
Email: pars.cs@piam.org.my
Phone: 03-22747399
We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.
As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.
Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.
For Repairers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Repairers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
For Insurers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Insurers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.
We thank you for your continued cooperation and look forward to your participation in this industry initiative.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.
3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my
*Please note that there is no charge to register and participate to the COC.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Tesla Expands TACC Network to Melaka and Kuching
We are pleased to announce that the Tesla Approved Collision Center (TACC) network has been expanded to Melaka and Kuching.
TACC Melaka
Company: HAP SENG BODY & PAINT SDN BHD
Address: Lot 13 & 14, Jalan IKS MJ 2, Kawasan Perindustrian Ringan, Taman Malim Jaya, 75250 Malim Jaya, Melaka
Contact: Mr. Andrew Lee – +60 19 295 7290
Email: ngaufl@hapseng.com
TACC Kuching
Company: HAP SENG BODY & PAINT SDN BHD – Kuching
Address: Lot 11298, Section 64, KTLD, Jalan Datuk Abang Abdul Rahim, 93450 Kuching, Sarawak
Contact: Mr. Dennis Liew – +60 16 870 9693
Email: dennisliewkh@hapseng.com
For further assistance, please contact:
Alagesan Krishnan, Regional Body Repair Business Specialist
Phone: +60 19 214 8476 | Email: alkrishnan@tesla.com
Please ( click here ) to view the UPDATED network list for all Mazda Authorized Body and Paint Branches and Dealers.
Updated Water-borne Body & Paint Centres
We are pleased to inform you that FA Wagen Glenmarie Body & Paint Centre, one of the authorised dealers of Volkswagen, has been officially certified as a Water-Borne Body & Paint Centre.
Below is the list of Volkswagen-authorised Body & Paint dealers that are certified to utilise water-borne paint systems, which qualify for a labour rate of RM200 per hour for repair works:
1. PHS Autohaus Puchong
2. FA Wagen Glenmarie
3. Hicom Seremban
4. N3 Melaka
Kindly extend your support to the above-mentioned dealers accordingly.
Thank you
Volkswagen Passenger Cars Malaysia
NEW BODY AND PAINT DEALERSHIP KEMENA AUTO BP SDN BHD
PARTS DISCOUNT AND LABOUR RATE STANDARDS
Congratulations on the recent certification of Kemena Auto Sdn Bhd (200901029297 / 872402-D) as an authorized repairer of Honda vehicles, which commences effective 13th April 2026
Kindly refer to the table below for the details of the outlet:
In line with the above, we are pleased to inform you of HMSB’s standard parts discount and labour rate, which is applicable to all Honda Authorized Body & Paint (BP) Dealers.
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Item
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Description
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Parts Discount to insurance companies
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5% discount on all Items
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Labour Rate
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RM120.00 per hour
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The above standardization is part of HMSB’s support to all BP dealers’ operations to ensure that you will continue to endeavor to achieve the highest level of customer satisfaction.
Should you require further clarification, please do not hesitate to contact Area Manager, Mr Amril Affendi via general line :
+60 3-7947 3000 or email: bp_support@honda.net.my . Thank you for your kind attention
Our Ref: SDAC BP03-04-2026
Date : 3rd April 2026
To : All Insurance Companies & Adjusters
Subject : Update on Authorized Ford - Sime Darby Auto Connexion (SDAC) Body & Paint Workshops
We are pleased to provide you with the updated list of current SDAC authorized body & paint workshops for your reference and records.
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No.
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Region
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Dealer/Workshop Name
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1
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Central
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Sime Darby Body & Paint Center, Glenmarie
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2
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Northern
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Sime Darby Auto Connexion, Butterworth
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3
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SNS Kembara Utama Sdn Bhd, Ipoh
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4
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Auto Gallery Cartrade Sdn Bhd, A. Setar
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5
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Southern
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Ang Trading & Motor Credit Sdn Bhd, Muar
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6
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Auto Lumina Sdn Bhd, Johor Bahru
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7
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Sing Kwung Motors Sdn Bhd, Melaka
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8
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Affinity Motors Sdn. Bhd, Segamat
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9
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Trio Mantap Sdn Bhd, Seremban
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10
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Supreme Priority Sdn Bhd, Kluang
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11
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East Coast
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Tugu Etika Sdn Bhd, Kota Bharu
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12
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Millennium Automart Sdn Bhd, Kuantan
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13
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Sarawak
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Sime Darby Auto Connexion, Kuching
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14
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Sibu Ngu Brothers Motor Service Sdn Bhd, Sibu
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15
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ALV Auto world Sdn Bhd, Miri
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16
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Sabah
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Boston Auto Sdn Bhd, Kota Kinabalu
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17
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Boston Auto Sdn Bhd, Sandakan
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18
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TB Automotive Sdn Bhd, Tawau
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Discontinuation as Ford Authorized Outlet;
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No.
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Region
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Dealer/Workshop Name
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Effective Date
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1
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Northern
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Acecourt Auto Sdn Bhd, Taiping
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12th March 2026
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2
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Northern
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CS OTC Vision Sdn Bhd, Sg Petani
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30th September 2025
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Please do update the relevant departments and cascade the information to your processor, approvers and officers.
We look forward to your kind cooperation and kindly email to nurul.asyikin@sime.com if you have any inquiries.
Thank you.
From : Service and Parts Department, Hyundai Motor Malaysia Sdn. Bhd. (HMY)
To : All Insurance Companies and Adjusters
Date : 2nd April 2026
Subject : Announcement of Hyundai Authorized Body & Paint Dealer
Dear Sir/Madam,
Referring to the subject matter above, Hyundai Motor Malaysia Sdn. Bhd. are pleased to announce the Hyundai Authorized Body & Paint (B&P) Dealers as per below:
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No.
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Region
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State
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Area
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Dealer Name
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Address & Contact Details
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1
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Southern
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Negeri Sembilan
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Seremban
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Wheelex Sdn. Bhd.
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120A, Jalan Tuanku Antah,
70100 Seremban, Negeri Sembilan.
Email : kkng@sianghin.com
Phone Number : 016-2206643
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2
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Melaka
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Malim Jaya
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Sing Kwung Premium Sdn. Bhd.
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No. 34, Jalan Abadi 4, Taman Malim Jaya, 75250, Melaka.
Email : choon@skksb.net.my
Phone Number : 012-9238382
Email : jesstan@skasb.com.my
Phone Number : 016-2271855
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The official commencement of the above authorized B&P dealer was effective from 31st March 2026.
In line with that, we are pleased to inform you that HMY’s standard insurance labour rate and parts discount is applicable to all Hyundai Authorized Body & Paint (BP) Dealers.
Thank you.
From : Service and Parts Department, Hyundai Motor Malaysia Sdn. Bhd. (HMY)
To : All Insurance Companies and Adjusters
Date : 2nd April 2026
Subject : Announcement of Body & Paint Insurance Labour Rate and Parts Discount
Dear Sir/Madam,
Referring to the subject matter above, Hyundai Motor Malaysia Sdn. Bhd. are pleased to announce the standard insurance labour rate per hour and parts discount, which is applicable to all Hyundai Authorized Body & Paint (B&P) Dealers as per below:
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Item
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Description
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Insurance Labour Rate
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RM120 / hour
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Parts Discount
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0%
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The announcement is part of HMY’s support to all Hyundai Authorized Body & Paint (B&P) Dealers operations to achieve the highest level of repair quality and customer satisfaction.
Kindly take note, the above changes will be effective from 2nd April 2026 (Merimen Notification Date) and we seek all related parties to register this information accordingly in related systems.
Thank you.
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