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Malaysia Edition © 2000-2025 Merimen
Tel: +603-3385 3833
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Message from Liberty Insurance Berhad
Dear all valued workshop,
As part of the ongoing system integration efforts, please be informed that claims notifications will be temporarily suspended from 23rd April 2025 (Wednesday) to 25th April 2025 (Friday) for AmAssurance/Kurnia only. This is due to a scheduled system migration to our new unified platform.
To ensure smooth transition and accurate data migration, no claims should be submitted during this period. Normal operations will resume on 28th April 2025 (Monday), and you may proceed with submission of claims notifications from that date onwards.
Please take note of the following:
- For claims submitted before 23rd April 2025 to AmAssurance/Kurnia, all subsequent activities such as estimates, adjustments and communications will continue as usual within the same platform.
- If a workshop contacts Merimen after 23rd April 2025 and requests for a notification to be transferred from the AmAssurance/Kurnia to the Liberty, Merimen will assist to do the needful (if the case fulfills the transfer conditions).
- However, if any notifications are submitted to Liberty before 28th April 2025, the workshop may receive a notification failure message, as the system will not be fully activated.
Thank you for your understanding and cooperation.
IMPORTANT e-PARS NOTICE
Status of PARS workshop expiring on 30 Jun 2025.
The submission for PARS workshops which expiring on 30 Jun 2025 is now open for renewal application.
You may proceed to submit your renewals from 04 Apr 2025 - 05 May 2025.
The submission is also open for New Application and those who have missed the submission in previous quarter.
PLEASE NOTE THAT THE SYSTEM WILL BE OPEN FOR 1 MONTH ONLY AND WILL BE CLOSED ON 05 May 2025 (Monday) at 5.00 pm.
If you have any enquiry, please email us at faizahsalleh@piam.org.my and azura@piam.org.my
IMPORTANT NOTE :
As announced on 1 August 2024, please be reminded that PARS will officially cease to operate this year on 31 July 2025. All renewals will expire on 31 July 2025 and pro-rated fees will be charged accordingly for successful renewal application.
Thank you.
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.
3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my
*Please note that there is no charge to register and participate to the COC.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
INVITATION TO APPLY FOR GENERALI MALAYSIA 2025 PANEL WINDSCREEN REPAIRER PROGRAM
Dear Valued Windscreen Repairer,
We are pleased to announce the launch of Generali Insurance Malaysia’s new Panel Windscreen Repairer application program. We invite you to participate and apply for a chance to be our business partners !
- Who Should Apply
✔ Current panel repairer (must reapply to remain on the panel)
✔ New repairer specializing in windscreen repair/replacement
✘ General body repair workshops will not be considered for this program
- Key Selection Criteria
- Years of experience in windscreen repair & replacement
- Warranty terms provided
- Insurance coverage
- Auxiliary services
- Complaint handling process
- Market reputation & accreditation
- Agreement to our established commercial structure
The Company reserves the right to include additional evaluation criteria as deemed fit. Such criteria will be applied uniformly to all applicants.
III. How to Apply*
*this step is not required if you are our current panel or had previously registered your interest with us.
You should register your interest at https://forms.office.com/r/PqYdR48JxM to receive the application pack. The registration link will close on 29 April 2025. Please register early to receive the application pack promptly upon launch and ensure sufficient preparation time to complete your submission.
To : All Insurance Companies & Adjusters
Date : 1st July 2024
Subject : Latest Body & Paint Labour Rate & Parts Discount Rate
This letter serves to announce the latest official B&P Labour Rate & Parts Discount Rate for all Jaguar Land Rover Models effective 1st July 2024
All collision repair claims that are submitted to Insurance companies via the Merimen system will follow the labour rates as shown below:
Labour Rates (RM):
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Authorised B&P
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1
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Body and Paint
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RM338/Hour
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Parts Discount Rate (%):
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Parts Discount Rate
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1
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Body and Paint
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No Discount (0%)
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2
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Windscreen Replacement
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Please do update the relevant departments and cascade the information to your processor, approvers and officers.
We look forward to your kind cooperation and kindly contact the undersigned if you have any inquiries.
Please (click here) to view the list of Chery Authozied Body & Paint dealers and Windscreen Dealers.
Addressed to : All Insurance Companies & Adjusters
Subject : Jaecoo Authorized Body and Paint Dealers
Jaecoo Malaysia is pleased to announce the Body & Paint dealers in its network
*Please be informed that spare parts are listed as Nett (no discount) across all of our appointed Body & Paint outlet nationwide.
Details of Body & Paint Dealerships are as follows:
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No
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Region
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State
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Area
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Body & Paint Outlet
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Labor Rate/Hour
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1
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Central
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Kuala Lumpur
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Sungai Besi
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AAW Nexus Sdn Bhd
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RM120
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2
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Selangor
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Kepong
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Kluster Automobile Sdn Bhd
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RM120
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3
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Northern
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Perak
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Ipoh
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BH Premium Auto (M) Sdn Bhd
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RM120
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4
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Kedah
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Alor Setar
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Indah Utara Enterprise Sdn Bhd
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RM120
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5
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Southern
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Johor
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Johor Bahru
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Auto Galaksi Sdn Bhd
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RM120
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6
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Melaka
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Melaka
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AJ Premium Motors Sdn Bhd
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RM120
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7
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N.Sembilan
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Seremban
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Taycn Kredit Sdn Bhd
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RM120
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8
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East Malaysia
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Sabah
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Kota Kinabalu
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Universal Jaecoo Sdn Bhd
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RM120
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Isuzu Malaysia Sdn. Bhd (IMSB) is pleased to announce the below Body and Paint dealers and authorized workshop panels: -
Addressed to : All Insurance Companies
Subject : IMSB Authorized Body & Paint Dealers and Workshop Panels
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No
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State
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Dealer
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Workshop Panel
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1
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East Cost
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Automotive Corporation (M) Sdn Bhd, Kuantan.
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HOI KEEN AUTO SPRAY SDN. BHD
A-551, Jalan Padang Lalang, 25050 Kuantan, Pahang.
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2
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Pacific Motor Sdn Bhd, Temerloh.
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A’ HENG AUTO SERVICES SDN BHD
No.66, Jalan Industri, Taman Perindustrian Temerloh, 28400 Mentakab, Pahang. |
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3
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T.E.C. United Auto Sdn. Bhd, Kota Bahru
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PNP AUTO SDN. BHD.
Lot 914 Kampung Dalam, 16200 Tumpat, Kelantan.
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4
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Johor
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Key Power Motor Sdn. Bhd, Johor Bahru
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KEY POWER MOTORS SDN BHD
No 1, JLN Tiong Emas 6, Kawasan Perindustrian Tiong Nam, 81100 Johor Bahru. |
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5
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Jumbo Arena Sdn Bhd, Batu Pahat
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GIAP SHENG MOTOR WELDING SDN BHD
PTD 21121, Jalan Teknologi 2/6, Kawasan Perindustrian IKS, 862000 Simpang Rengam, Johor. |
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6
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Melaka
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Ng Hup Lee Motors Sdn Bhd, Melaka
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NG HUP LEE MOTORS SDN BHD
2788-C, Lot 77, Bukit Palah, Peringgit, 75150 Melaka
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7
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Kedah
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Indah Utara Auto Sdn Bhd,Alor Setar
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INDAH UTARA AUTO SERVICE CENTER SDN BHD
No. 80B-B, KM10, Jalan Datuk Kumbar, 06500 Alor Setar, Kedah |
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8
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Penang
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Automotive Corporation (M) Sdn Bhd, Juru.
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KEIN CHUAN MOTOR WORKSHOP SDN.BHD.
7069, Jalan Lahar Yooi, 13300 Tasek Gelugor, B.W.P.Pinang
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9
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Perak
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Weng Fatt Otomobile, Ipoh.
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WENG FATT OTOMOBIL SDN. BHD
No. 8 , Hala Rapat,
Baru 21, Kawasan Perindustrian Ringan, Kinta Jaya, 31350, Ipoh, Perak. |
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10
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GB Motors, Taiping.
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GB MOTOR SDN. BHD.
Lot 8105N, Jalan Marmar, Off Jalan Kuala Kangsar, 30010 Ipoh,Perak |
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11
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Automotive Corporation (M) Sdn Bhd, Ipoh.
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SYKT.MOTOR PEAK LIK WONG SDN. BHD.
K-2, Sri Mariamman Lane, Sungai Pari, 30200 Ipoh,Perak |
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12
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Negeri Sembilan
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Ultra Gallant Sdn Bhd, Seremban.
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CHEE KONG MOTORS SDN BHD
Lot 2120, Sri Senawang Light Industrial Centre,Batu 4 1/2 , Jalan Tampin, 70450 Seremban. |
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13
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Selangor
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Automotive Corporation (M) Sdn Bhd, Batu Caves.
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L.H. AUTOMOTIVE SDN.BHD.
No.1 Jalan Perusahaan Area , 68100 Batu Caves, Selangor Darul Ehsan.
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14
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VS Automotive (M) Sdn Bhd, Rawang.
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VS AUTOMOTIVE (M) SDN. BHD
Lot 1900,Pt 15015, Jalan Besar Perdua, Kawasan Perindustrian Sungai Choh, 48000 Rawang. |
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15
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PTM Accel Sdn Bhd,Kota Damansara.
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MASTIARA CAR WORKSHOP SDN BHD
No. 238, Jalan Kepong, Batu 6 1/2 Industrial Area, 52000 Kuala Lumpur. |
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16
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Autoexec Corporation Sdn Bhd, Jinjang Utara
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RAWANG YEE MOTOR SDN BHD
Lot No 1, Jalan Perusahaan Satu, Kawasan Perindustrian PKNS, Batu 20, 48000 Rawang,Selangor.
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17
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TRIO MANTAP SDN BHD
No 1, Jalan Kencana 18, Taman Kencana, Cheras,560000 WP Kuala Lumpur |
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18
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SV Prestige Auto Sdn Bhd, Seri Kembangan
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SV PRESTIGE AUTO SDN BHD
No.2, Jalan 1/1, Kawasan Perindustrian Selesa Jaya.43300 Seri Kembangan, Selangor. |
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19
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Isuzu Service Centre Sdn Bhd, Shah Alam.
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SOON SENG AUTOMOBILE SDN.BHD
PT 16721, Jalan Permata 1/6, Arab Malaysian Industrail Part, 71800 Nilai. Negeri Sembilan D.K.
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20
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SUCCESS CAR REFURNISHING SDN.BHD
Lot 893 C&D,Jalan Subang 9, Taman Industri Sg.Penaga, 47630 Subang Jaya, Selangor. |
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21
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TASIK WANGSA SDN BHD
No. 1-9, Lorong Keluli 1D, Kawasan Industrial Bukit Raja Selatan, 40800 Shah Alam, Selangor.
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22
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Sarawak
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KM Mobil Sdn Bhd, Miri.
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KM MOBIL SDN BHD
Lot 2227, Saberkas Commercial Center, 98000 Miri, Sarawak. |
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23
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Sabah
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Universal Motor Sdn. Bhd., Kalansanan.
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BENGKEL SETIAMAJU SDN. BHD.
Kampung Dambai, NT 01370892, Jalan Tuaran – Bypass 88450 Kota Kinabalu, Sabah.
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24
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Sarawak
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KM Mobil Sdn Bhd, Bintulu.
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HOLY AUTO SERVICE CENTRE SDN. BHD.
Lot 13(8804) Lots 2019 Block 32 Kemena Land District, 97000 Bintulu Sarawak. |
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25
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Sabah
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WMM Venture Sdn Bhd, Kota Kinabalu
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KK SRI JAYA MOTORS SDN. BHD
Lot 2, Jalan Putatan Ramayah, Bandar Putatan, 88300 Kota Kinabalu,Sabah.
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Please (click here) to view the latest official B&P Labour Rate & Parts Discount Rate for all BYD Models which are applicable to all BYD authorised B&P and Windscreen Replacement outlets, effective 02/04/2025.
We would like to inform that with immediate effect, we will require all repairers who submit Own Damage claims to The Pacific Insurance Berhad, to subscribe to the Repair Card (Workshop Management) in Merimen Online System.
Effective 27 March 2025, repairers are required to create and update the Repair Card for all active cases. Failing which, you will not be able to submit Estimate, submit Office Acceptance and/or Final Bill and Discharge Voucher in Merimen Online System.
These statuses are important for us to keep our mutual clients updated of the repair status of their vehicle.
Should you need further clarification, please do not hesitate to contact the claim handler named in the file. .
Thank you for your cooperation and look forward to your prompt action on the above matter.
Motor Claims
The Pacific Insurance Berhad
Dear valued partners,
Generali Customer Service Centre has officially moved to our new headquarters – Menara Generali, situated along Jalan Sultan Ismail, Kuala Lumpur. This milestone reflects our commitment to growth, innovation, and delivering excellence in all that we do. Bringing together both general and life insurance employees under one roof, this integrated space will serve as the heart of our operations and foster collaboration.
With that, please be informed our new office address and contact information have been updated effective 24 February 2025. Kindly remember to update your records related to Generali Malaysia to reflect our new office address and contact details as follows to avoid any disruption in communication:
New Address & Contact Details Effective 24 February 2025:
Generali Insurance Malaysia Berhad
Reg No: 197501002042 (23820-W)
Generali Customer Service Centre
Level 1, Menara Generali,
27 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.
Tel: 1 300 13 2121 or +603 3007 2121
Email: customer.service.gi@generali.com.my
www.generali.com.my
Should you have any questions or require further clarification, please do not hesitate to contact your Servicing Officer.
We value our partnership and look forward to continuing our collaboration from our new location..
Issued by,
Generali Insurance Malaysia Berhad
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