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Malaysia Edition © 2000-2024 Merimen
Tel: 03-8942 8281, Fax: 03-8942 8318 |
Message from Bank Negara Malaysia
Invitation to Townhall Session: Insurers/Takaful Operators-Repairers Code of Conduct
We are pleased to invite motor repairers involved in accident repairs (e.g. repairing damages, knocks, kinks and bends to accident vehicles) to a townhall session to discuss and gather feedback on the proposed issuance of the Insurers/Takaful Operators-Repairers Code of Conduct (the Code).
Townhall Session Details:
Date: Wednesday, 31 July 2024
Time: 4:00 PM - 6:00 PM
Venue: Conference Hall 1, Sasana Kijang, Bank Negara Malaysia
The Code establishes minimum standards for fair, timely, and professional conduct to promote more effective collaboration between insurers/takaful operators (ITOs) and motor repairers. It is aimed at enhancing public trust and confidence in the motor claims and repair industries. We welcome all accident repairers (panel and non-panel repairers) to participate in the Code.
All ITOs and participants need to observe the Code to enhance their services and standards, ultimately benefitting consumers. Participants of the Code will also be accorded the benefit of utilising an ITOs-Repairers Independent Dispute Resolution Framework (IDRF) established within the Code to resolve disputes with ITOs in a fair, independent, transparent and timely manner.
We will publish the draft Code on our website after the townhall, providing opportunities for interested parties to give us written feedback before the Code is finalised.
Jemputan ke Sesi Townhall: Insurers/Takaful Operators-Repairers Code of Conduct
BNM mengundang para pemilik bengkel kenderaan yang terlibat dalam pembaikan kenderaan yang mengalami kemalangan (cth. membaiki kerosakan, ketukan, pintalan dan lengkungan pada kenderaan yang mengalami kemalangan) ke sesi taklimat umum untuk membincangkan dan mengumpulkan maklum balas mengenai cadangan penerbitan Kod Tatalaku bagi Syarikat Insurans/Pengendali Takaful-Bengkel Pembaikan Kenderaan/ Insurers/Takaful Operators-Repairers Code of Conduct (Kod).
Butiran Sesi Taklimat Umum:
Tarikh: Rabu, 31 Julai 2024
Masa: 4:00 - 6:00 petang
Tempat: Dewan Persidangan 1, Sasana Kijang, Bank Negara Malaysia
Kod ini menetapkan piawaian minimum untuk amalan yang adil, tepat pada masanya dan profesional untuk menggalakkan kerjasama yang lebih berkesan antara penanggung insurans/pengendali takaful (insurers and takaful operators, ITO) dengan bengkel pembaikan kenderaan. Kod ini bertujuan untuk meningkatkan kepercayaan dan keyakinan orang ramai terhadap tuntutan motor dan industri pembaikan. Kami mengalu-alukan semua pihak pembaikan kenderaan (dalam panel dan bukan panel) untuk mengambil bahagian dalam Kod ini.
Semua ITO dan peserta perlu mematuhi Kod untuk mempertingkatkan perkhidmatan dan standard mereka, seterusnya memberikan manfaat kepada pengguna. Peserta Kod juga akan meraih manfaat dengan menggunakan ITOs-Repairers Independent Dispute Resolution Framework (IDRF) yang ditetapkan dalam Kod ini untuk menyelesaikan pertikaian dengan ITO secara adil, bebas, telus dan tepat pada masanya.
BNM akan menerbitkan draf Kod dalam laman sesawang BNM selepas sesi taklimat umum ini untuk memberikan peluang kepada pihak yang berminat untuk memberikan maklum balas bertulis sebelum Kod dimuktamadkan.
Daftar kehadiran anda menerusi forms.office.com/r/SKKBxpMKHF selewat-lewatnya pada Isnin, 29 Julai 2024. Pengesahan e-mel akan dihantar kepada pendaftaran yang berjaya.
PIAM APPLAUDS APPROVAL OF NEW MOTOR VEHICLE REPAIR STANDARDS
PIAM enthusiastically supports the Malaysian Standard – Motor Vehicle Aftermarket Smash Repair Requirements which was approved by YB Senator Tengku Datuk Seri Utama Zafrul Tengku Abdul Aziz, Minister of Investment, Trade and Industry Malaysia (MITI), on 30 May 2024.
This heralds a new era of excellence and professionalism within the motor vehicle accident repair industry and is poised to complement the imminent release of the Insurers and Takaful Operators – Repairers Code of Conduct, in collaboration with Bank Negara Malaysia, the general insurance and takaful industry and the motor repair industry and Jabatan Pengangkutan Jalan Malaysia’s (JPJ) Accident Collision Repair Guidelines, promoting the unified regulatory improvements across the sector.
PIAM has been monitoring closely the above developments and will be issuing an important update in due course.
Posting Date : 17 Jul 2024
Our office contact number is currently unavailable. Please contact us at support@merimen.com or at the temporary numbers below:
- 03-58702501
- 03-58702502
- 03-58702503
- 03-58702504
- 016-2279778
To all workshops,
Please be advised workshops who are submitting for Windscreen Claims, kindly request our Participant to contact our Call Centre at 03-2723 9696 for WINDSCREEN certificate coverage and claims history to fasten the submission of claims.
It is important to know that we can only disclose WINDSCREEN certificate coverage details directly to our Participant. Workshops must not contact us on such information.
At the same time, we would like to like to update you on our latest document requirement in all Windscreen Claims. You may refer to the list of documents needed in the list below:
- Duly executed Claim Form
- Photographs depicting the windscreen – damaged and after replacement (4 angle vehicle photos including depicting the chassis no. and dismantle photo with metadata during replacement)
- Official new tint film bills together with Warranty card.
- Payment authorisation letter signed by participant if payment directly to the workshop.
- Previous tint film bills with warranty card. (If new tint film bill more than RM300.00)
- Original (tax) Invoice
Thank you for your understanding and cooperation on this matter.
To : All Insurance Companies , Adjuster, Solicitors and Repairers
Subject : Removal of “Generali Insurance Malaysia Berhad (AAGI)” name from drop down list
As part of our system harmonization, with effective from 1st July 2024, the name of “Generali Insurance Malaysia Berhad (AAGI)” will be removed from the drop down list for new claim submission.
For any new claim submission which is intended for “Generali Insurance Malaysia Berhad (AAGI)”, please select “ Generali Insurance Malaysia Berhad (MPIG)” or “ Generali Insurance Malaysia Berhad” from the list. If you have any enquiries on this change, please email to claims.gi@generali.com.my.
Thank you for your co-operation.
IMPORTANT e-PARS NOTICE
Status of PARS workshop expiring on 30 Sep 2024.
The submission for PARS workshops which expiring on 30 Sep 2024 is now open for renewal application.
You may proceed to submit your renewals from 01 July 2024 - 01 August 2024.
The submission is also open for New Application and those who have missed the submission in previous quarter.
PLEASE NOTE THAT THE SYSTEM WILL BE OPEN FOR 1 MONTH ONLY AND WILL BE CLOSED ON 01 August 2024 at 5.00 pm.
If you have any enquiry, please email us at faizahsalleh@piam.org.my and azura@piam.org.my
Thank you.
Message from Honda Malaysia Sdn. Bhd.
Honda Malaysia Sdn Bhd is pleased to announce that as of 11th July 2024, Ban Lee Heng Motor Sdn. Bhd. (Company Reg. No: 028669-M) second outlet has been officiated as an Authorized Honda Body and Paint Dealer.
The detail of the new Body & Paint Dealership can be referred below:-
Company Name : Ban Lee Heng Motor Sdn. Bhd. (Company Reg. No: 028669-M)
Address : No.233 & 234, Jln S2C11, Green Technology Park Seremban, N.Sembilan
Dealer Management : Wong Wee Choon
BP Manager : Nur Azlina Binti Jaafar
Phone Number : 019-3642479
E-mail : bp.seremban@banleeheng.com.my
Dear Merimen Users,
Session Time Out Change Effective 15 March 2024
Please be informed that due to the new session time out requirement by the industry, the system’s session time out will be changed to 15 minutes from 15 March 2024. Users will be automatically logged-off from the system when it is idle (left on without usage) for more than 15 minutes.
Should you have any question, please contact us at 03-89428281 or email to us at: support@merimen.com .
Thank you for your understanding and cooperation on this.
Yours sincerely,
Merimen Online Sdn Bhd
Please be informed that as of 1 November 2022, Fermion Merimen Online Motor Claims module will have an additional process flow to accommodate MRC Times API for the latest labour times upon submission and approval of claim. The userguide will be emailed to all users via the system email. Should you have any query, please do not hesitate to contact our Customer Service and Support Team at: 03-89428281 or email at: support@merimen.com
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Dear Prospective Commercial Vehicle Repairers,
Berjaya Sompo Insurance Berhad is inviting qualified and reputable commercial vehicle repairers to join our esteemed panel of service providers. As a leading provider of insurance solutions, we are committed to delivering exceptional service and support to our valued clients.
Scope of Services:
- Repair and maintenance of commercial vehicles including trucks, vans, buses, and other commercial fleet vehicles.
- Body repair, spray painting, mechanical repairs, and related services necessary for insurance claims.
Key Requirements:
- Valid business registration and relevant licenses.
- Demonstrated experience in commercial vehicle repairs and insurance claim handling.
- Compliance with industry standards and quality assurance measures.
- Capacity to meet service level agreements and turnaround times.
Submission Deadline: All submissions must reach Berjaya Sompo Insurance Berhad Vendor Management no later than Monday, 12th August 2024.
Submission Instructions:
- Submit your proposal electronically to lylee@bsompo.com.my or zklu@bsompo.com.my. with the subject line "Commercial Vehicle Repairer Proposal - Berjaya Sompo Insurance Berhad".
- Include business registration documents i.e., company registration certificate (Form 44, 24, 9, etc.) company profile, organization chart, insurance receipts (fire, public liability, burglary), utilities bills (water, electricity), JAS license, municipal license and relevant licenses.
- Include qualifications, experience in commercial vehicle repairs, list of references, and any other relevant documentation.
Evaluation Process: Proposals will be evaluated based on criteria including technical expertise, experience, capacity, compliance, and adherence to service standards. Shortlisted candidates will be contacted for further discussions.
Benefits of Joining our Panel:
- Opportunity to collaborate with a leading insurance provider.
- Access to a steady stream of insurance-related repair work.
- Establishment of a long-term partnership based on mutual trust and respect.
We look forward to receiving your proposal and potentially partnering with you to deliver outstanding service to our clients.
Your Sincerely,
Berjaya Sompo Insurance Berhad
Addressed to : All Insurance Companies & Adjusters
Subject : Chery Authorized Body and Paint & Windscreen Dealers
Chery Auto Malaysia is pleased to announce the addition of new Body & Paint dealers and Windscreen dealers in its network.
*Please be informed that spare parts are listed as Nett (no discount) across all of our appointed Body & Paint outlet nationwide.
Details of Body & Paint Dealerships are as follows:
Exclusive B&P Dealer
|
No
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Region
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State
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Area
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Dealership
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Labor Rate/Hour
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1
|
Central
|
K.L.
|
Chan Sow Lin
|
VR Green Auto Sdn Bhd
|
RM150
|
Standard B&P Dealer
|
No
|
Region
|
State
|
Area
|
Dealership
|
Labor Rate/Hour
|
|
1
|
Central
|
Selangor
|
Puchong
|
CNO Autohaus Sdn. Bhd.
|
RM120
|
|
2
|
Rawang
|
Daya Agresif Sdn. Bhd.
|
RM120
|
|
3
|
Balakong
|
Tropical Impact Sdn. Bhd.
|
RM120
|
|
4
|
Northern
|
Penang
|
Bkt. Mertajam
|
CarShen Motors Sdn Bhd
|
RM120
|
|
5
|
Perak
|
Ipoh
|
Leading Fame Auto Sdn Bhd
|
RM120
|
|
6
|
Kedah
|
Sungai Petani
|
Indah Utara Enterprise
|
RM120
|
|
7
|
Perlis
|
Arau
|
Luxe Motors Sdn. Bhd.
|
RM120
|
|
8
|
Southern
|
N. Sembilan
|
Seremban
|
Taycn Kredit Sdn. Bhd.
|
RM120
|
|
9
|
Melaka
|
Melaka
|
AJ Asia Auto Sdn Bhd
|
RM120
|
|
10
|
Johor
|
Muar
|
Ang Trading & Motor Credit Sdn. Bhd.
|
RM120
|
|
11
|
Johor
|
Desa Jaya
|
Gagner Auto Sdn. Bhd.
|
RM120
|
|
12
|
East Coast
|
Pahang
|
Kuantan
|
EVenergy Auto Sdn. Bhd.
|
RM120
|
|
13
|
East Malaysia
|
Sarawak
|
Kuching
|
HMBC Sdn. Bhd.
|
RM120
|
|
14
|
Sabah
|
Kota Kinabalu
|
Universal Chery Sdn Bhd
|
RM120
|
Details of Windscreen Dealerships are as follows:
|
No
|
Region
|
State
|
Area
|
Dealership
|
Labor Rate/Hour
|
|
1
|
Central
|
Selangor
|
Bandar Botanic
|
AI Futuretech Sdn. Bhd.
|
RM120
|
|
2
|
Selangor
|
Setia Alam
|
Creater Auto Sdn. Bhd.
|
RM120
|
|
3
|
Selangor
|
Bangi
|
WH Oneplus Auto Sdn. Bhd.
|
RM120
|
|
4
|
Selangor
|
Ampang
|
Daya Agresif Sdn. Bhd.
|
RM120
|
|
5
|
K.L.
|
Setapak
|
MHC Autohaus Sdn. Bhd.
|
RM120
|
|
6
|
K.L.
|
Setapak
|
Kluster Motors Sdn. Bhd.
|
RM120
|
|
7
|
Southern
|
Johor
|
Kluang
|
Li Koon Auto Sdn. Bhd.
|
RM120
|
|
8
|
Northern
|
Kedah
|
Alor Setar
|
CS Euro Auto Sdn. Bhd.
|
RM120
|
|
|
|
