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Malaysia Edition © 2000-2026 Merimen
Tel: +603-3385 3833
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Message from Fermion Merimen Dear Sir/ Madam,
Please be informed that Fermion Merimen will be implementing e-Invoice from 1st July 2025.
From 1 July 2025 onwards, all invoices will be issued electronically and delivered via email that aims to streamline our billing process and ensure secure and timely delivery of invoices.
Should you have any question or need to update your billing information, please contact our Customer Service and Support team at support@merimen.com or call us at 03-3385 3833.
We thank you for your understanding and support on this matter.
Yours sincerely,
Merimen Online Sdn Bhd
PARS officially closed on 31 July 2025
Following the announcement on 1 August 2024, PIAM Authorised Repairers Scheme (PARS) officially concluded operations on 31 July 2025, after serving the general insurance industry for 42 years.
We are honoured to have administered PARS in support of the motor insurance industry, and we thank our stakeholders including regulatory authorities, workshops, insurers and customers for their collaboration and support in the scheme over the years.
For any enquiries or assistance related to PARS workshop, please contact:
Email: pars.cs@piam.org.my
Phone: 03-22747399
We are pleased to announce that the Internal Dispute Resolution (IDR) process will officially go live on 15 May 2025.
As part of this launch, repairers who have signed up to participate in the Code will be able to raise complaints directly within the system.
Accessing the User Guide
To support users in navigating the IDR process, user guides have been made available within the system.
For Repairers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Repairers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
For Insurers:
1. Log in to the Merimen system.
2. Click on “Help” and select “Help Contents”.
3. From the listing, locate “User Guide for Insurers”.
4. Under this section, select “User Guide - IDR (Internal Dispute Resolution)”.
If you have any questions or require further clarification regarding the IDR process, please contact us at support@merimen.com.
We thank you for your continued cooperation and look forward to your participation in this industry initiative.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
1. Existing Repairers with Merimen eClaim account: please log-in and click on “Main Menu” selection. To read the Insurers/Takaful Operators-Repairers Code of Conduct (COC) message and tick the checkbox and click on “Submit” button to participate to the COC.
2. New registration: Please click here to obtain the Fermion Merimen eClaim Registration Form to register to Fermion Merimen Online eClaim in order to participate to the COC.
3. For any queries and clarifications on the COC as well as for the lodgement of Appendix 5 (Notification of Dissatisfaction with IDR Outcome) - please email it to secretariat@cac.my
*Please note that there is no charge to register and participate to the COC.
Thank you.
Yours sincerely,
Merimen Online Sdn Bhd
Subject : Announcement of New Subaru Authorized Body & Paint Panel Workshop
We are pleased to announce that with effect from 1 March 2026, Tan Chong Ekspres Auto Servis Sdn. Bhd. has been officially appointed as Subaru Authorized Body & Paint panel workshop.
The authorized premises for this workshop are as follows:
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Melaka Cheng), No. 32, Jalan TTC, Taman Teknologi Cheng, 75250 Melaka (PIC: Mohamad Ridzuan Bin Mohd Rahim, HP: 016-336 1140)
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Gambang), No. 5&6, Lot 10962, Batu 3, Jalan Gambang, 25150 Kuantan, Pahang (PIC: Hazizatul Haslinda Binti Mohammad Ramly, HP: 019-332 7583)
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Chendering), Lot 2977, Kawasan Perindustrian Chendering, 21080 Kuala Terengganu, Terengganu (PIC: Mohd Mazhelmie Bin Mahdzir, HP: 016-223 8717)
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Kota Bharu), Lot 3622, Jalan Pasir Mas Salor, Kampung Pauh, Padang Tengah Salor, 15150 Kota Bharu, Kelantan (PIC: Nik Mohammad Bin Nasir, HP: 016-223 8129)
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Temerloh), Lot 1391, Batu 3, Jalan Metakab, Charok Kelidi, Mukim Perak, 28000 Temerloh, Pahang.
- Tan Chong Ekspres Auto Servis Sdn. Bhd. (TCEAS Alor Star), No 98G, Lorong Perak 5, Seberang Jalan Putra Mergong, 05150 Alor Star, Kedah
Our labour rate charge and part price for all Subaru Authorized Body & Paint panel workshops are as follows:
- Labour Flat Rate – RM120 per hour, and
- Parts price – on a net basis (no discount) as per prevailing National Recommended Retail Price (RRP)
Should you have any enquiry, you may contact Mr. Amzar Zulkefli (TC Subaru Sdn. Bhd.) at 012-617 0054.
Thank you.
Notice to All Windscreen Repairers (Non- Franchise)
Subject: Mandatory Hotline Contact for Windscreen Claims – Effective 1st April 2026
Effective 1st April 2026, all windscreen claims with a sum insured of RM 5,000.00 and above are required to contact the designated hotline number 017-5180779 for the Life Stream inspection by our appointed adjusters before any repair or replacement of the windscreen is carried out. Thereafter, submission of the claim is to be done with the required documents and the repair estimate via Merimen for onward process.
Our adjuster’s operation hours are 7 days a week from 9.00am to 6.00pm (Video Live Stream Appointments) & Extended until 9.00pm daily - By Appointments Only.
All cases below the sum insured of RM5,000.00 will proceed with the normal method of submission via Merimen
This requirement is part of Pacific Insurance Berhad’s claims verification process and must be strictly adhered to by all windscreen repairers nationwide.
We appreciate your cooperation and compliance with this directive.
Reference : Labour Retail Rates Adjustment – Accident Repair
To All Insurance Agencies,
We wish to inform that Volvo Trucks Malaysia have adjusted the labor rate for accident repair to RM185 / hour. All offered prices including labor, parts or any sublet are quoted with net prices, unless otherwise stated.
The changes in the labor rate are effective from 19th March 2026 and subject to revision and sole discretion of Volvo Trucks Malaysia
For any type of repairs that is carried out in house in our service centre, customers are guaranteed the use of only genuine Volvo parts on the vehicle. The repairs are carried out according to the specification set by Volvo Trucks and customers are assured of 2 years parts warranty of the related repair, from the date of completion. The warranty however excludes normal wear and tear, incidental or consequential damages, misuse and unauthorized repairs.
Please refer to the attached appendix for the listing of service centers of Volvo Trucks in Malaysia. We would also like to take the opportunity to inform that Volvo Trucks Malaysia have never appointed any external party as our authorized repairer.
Should you have any inquiry, please feel free to contact any of our service outlets.
Addressed to : All Insurance Companies & Adjusters
Subject : Omoda Jaecoo Authorized Body and Paint Dealers
Date : 12.02.2026
Jaecoo Auto Malaysia is pleased to announce the Body & Paint dealers in its network
*Please be informed that spare parts are listed as Nett (no discount) across all of our appointed Body & Paint outlet nationwide.
Please (click here) for Details of Body & Paint Dealerships.
Addressed to : All Insurance Companies & Adjusters
Subject : iCAUR Authorized Body and Paint Dealers
Date : 12.02.2026
iCAUR Auto Malaysia is pleased to announce the Body & Paint dealers in its network
*Please be informed that spare parts are listed as Nett (no discount) across all of our appointed Body & Paint outlet nationwide.
Details of Body & Paint Dealerships are as follows:
Exclusive B&P Dealers
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No
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Region
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State
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Area
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Dealership
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Labor Rate/Hour
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1
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Central
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Kuala Lumpur
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Kg. Sg. Penchala
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Carramax Luxe Sdn Bhd
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RM200
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Standard B&P Dealers
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No
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Region
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State
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Area
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Body & Paint Outlet
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Labor Rate/Hour
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1
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Northern
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Penang
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Bukit Mertajam
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Carshen Motors Sdn Bhd
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RM120
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Windscreen Dealers
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No
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Region
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State
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Area
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Body & Paint Outlet
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Labor Rate/Hour
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1
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Central
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Selangor
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Seri Kembangan
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SV Prestige Sdn Bhd
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RM120
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2
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Southern
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Johor
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Johor Bahru
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Auto Galaksi Sdn bhd
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RM120
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Dear Valued Service Providers,
We are pleased to announce that MSIG is opening a tender for JPJ certified workshops join our panel. We warmly invite interested workshops to submit the application starting from 30/1/2026 via the email address below:
Email: panelworkshopapplication@my.msig-asia.com
Email subject: [Workshop Name] – Application for MSIG Panelship
Please include the following documents in your submission:
- Latest copy of JPJ certificate
- Latest company profile
- Business registration and relevant licenses
We look forward to receiving your documents by 20/2/2026 (No extensions will be granted beyond this deadline). The applications will be reviewed based on MSIG Open Tender Criteria and we will inform the shortlisted repairers, tentatively on 30/4/2026.
Thank you for your interest in partnering with MSIG.
MSIG Panel Workshop Committee
Please ( click here ) to view the latest official B&P Labour Rate & Parts Discount Rate for all BYD Models which are applicable to all BYD authorised B&P and Windscreen Replacement outlets, effective 15/01/2026.
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